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JOB TITLE: Customer Service Champion

EMPLOYING RETAILER: Vulcan Corporation Ltd

SHIFT: Any

JOB DESCRIPTION:

 

WHY MY JOB EXISTS

We put customers at the heart of everything we do. Our ambition is Every Customer Treated Like a Guest, every visit, every day, so they feel happy and want to return time and again. Your role as a Service Champions has a big part to play in bringing this to life, because PEOPLE Make the Difference REAL!

You, as a Service Champion, need to create and maintain an emotional connection with customers to understand and meet their needs and deliver an excellent customer experience that is right first time, while also achieving sales targets both individually and as a team.

WHAT I WILL DO

  • Deliver excellent customer service, take personal ownership to meet their needs.
  • Prepare and keep the station ready for the customer.
  • Maintain a fully stocked store.
  • Receive new stock.
  • Recommend and display items that match customer needs.
  • Manage point-of-sale processes.
  • Identify opportunities for additional sales and services.
  • Provide expert knowledge of products and services, and their unique selling points.
  • Personally, contribute towards station performance.
  • Make suggestions to the Station Manager on how to improve customer service.

WHAT DO I GET?

  • Great induction on products, processes and customer service.
  • Regular refresher training.
  • Flexible working hours.

MINIMUM REQUIREMENTS

  • Work well under pressure and without constant supervision.
  • Be a great communicator – talk with customers and take time to understand what they need.
  • Be sincere and positive always.

THE QUALITIES AND BEHAVIOURS I BRING TO THE JOB

I pay attention and put guests' needs first. I take personal accountability and am confident in meeting customer needs.
 

I communicate well with customers and tailor my communication to the situation. I always listen. carefully before I answer.
 

I build customer relationships through listening and open communication. I take ownership of customer issues.
 

I take initiative to solve problems in unexpected situations. I ask questions when the situation is unclear.
 

I am positive, polite and open to engage in conversation; always helpful.
 

I love to learn something new every day, and work with my team.
 

I am natural and relaxed, sincere & honest.

    

 

OUR SHELL VALUES

As a Shell branded service station, we need to respect the Shell Values. These set the foundation and culture for everyone representing the Shell brand.

  • HONESTY
  • INTEGRITY
  • RESPECT
  • INCLUSION

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