Details
JOB TITLE: Cleaner
EMPLOYING RETAILER: AB Forecourts
SHIFT: Morning
JOB DESCRIPTION:
WHY MY JOB EXISTS
We put customers at the heart of everything we do. Our ambition is Every Customer Treated Like a Guest, every visit, every day, so they feel happy and want to return time and again.
Keeping our service station clean, bright and welcoming for customers is a top priority for us. Our cleaners take pride in making the station a great place to visit.
WHAT I WILL DO
We are looking for people who are great at cleaning and at working in a highly varied environment. As a Cleaner, your responsibilities include:
- Daily cleaning of all areas within the station.
- Ensuring that windows and signage are clear.
- Carrying out deep cleans at suitable intervals.
- Observing strict health and safety at all times.
- Restocking toilets and customer service units.
- Keeping the station looking great.
WHAT DO I GET?
- Great induction on everything you will be doing.
- Regular refresher training.
- Flexible working hours.
MINIMUM REQUIREMENTS
- Looking professional and well-presented.
- Working well under pressure and without constant supervision.
- Having great attention to detail – spotting things that need doing and doing them.
- Be sincere and positive at all times.
THE QUALITIES AND BEHAVIOURS I BRING TO THE JOB
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I pay attention and put guests' needs first. I take personal accountability and am confident in meeting customer needs.
I communicate well with customers and tailor my communication to the situation. I always listen. carefully before I answer.
I build customer relationships through listening and open communication. I take ownership of customer issues.
I take initiative to solve problems in unexpected situations. I ask questions when the situation is unclear.
I am positive, polite and open to engage in conversation; always helpful.
I love to learn something new every day, and work with my team.
I am natural and relaxed, sincere & honest.
OUR SHELL VALUES
As a Shell branded service station, we need to respect the Shell Values. These set the foundation and culture for everyone representing the Shell brand.
- HONESTY
- INTEGRITY
- RESPECT
- INCLUSION