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JOB TITLE: Service Station Manager

EMPLOYING RETAILER: AB Forecourts

SHIFT: Any

JOB DESCRIPTION:

 

WHY MY JOB EXISTS

We put customers at the heart of everything we do. Our ambition is Every Customer Treated Like a Guest, every visit, every day, so they feel happy and want to return time and again.

As a Service Station Manager, you will lead a great team of professional Service Champions, who provide the kind of service that helps to make guests’ journeys better.

WHAT I WILL DO

We are looking for people who are great with other people and always bring out the best in them. As a Service Station Manager, your responsibilities include:

  • Recruiting, inducting and managing all team members to ensure that the station performs at its best, every day.
  • Leading the team in providing a great guest experience through excellent service.
  • Managing every aspect of the station operation safely and efficiently.
  • Training and coaching team members to help them perform at their best every day.
  • Acting as the Designated Premises Supervisor for alcohol sales.
  • Taking overall responsibility for the financial management of the station and for health and safety compliance.

WHAT DO I GET?

  • Great induction on products, processes, customer service and other areas of responsibility.
  • Regular refresher training.
  • Flexible working hours.

MINIMUM REQUIREMENTS

  • Being a highly competent and inspiring leader.
  • Having great attention to detail and being able to run all aspects of the operation.
  • Looking professional and well-presented.
  • Working well under pressure.
  • Knowing all about the products we sell and being ready to explain them to customers.
  • Being a great communicator with team members and customers.
  • Being sincere and positive at all times.

THE QUALITIES AND BEHAVIOURS I BRING TO THE JOB

I pay attention and put guests' needs first. I take personal accountability and am confident in meeting customer needs.

 

I communicate well with customers and tailor my communication to the situation. I always listen. carefully before I answer.

 

I build customer relationships through listening and open communication. I take ownership of customer issues.

 

I take initiative to solve problems in unexpected situations. I ask questions when the situation is unclear.

 

I am positive, polite and open to engage in conversation; always helpful.

 

I love to learn something new every day, and work with my team.

 

I am natural and relaxed, sincere & honest.

   

 

OUR SHELL VALUES

As a Shell branded service station, we need to respect the Shell Values. These set the foundation and culture for everyone representing the Shell brand.

  • HONESTY
  • INTEGRITY
  • RESPECT
  • INCLUSION


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