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JOB TITLE: Cleaner

EMPLOYING RETAILER: Andrea Louise Sue King

SHIFT: Morning

JOB DESCRIPTION:

 

WHY MY JOB EXISTS

We put customers at the heart of everything we do. Our ambition is Every Customer Treated Like a Guest, every visit, every day, so they feel happy and want to return time and again.

Keeping our service station clean, bright and welcoming for customers is a top priority for us. Our cleaners take pride in making the station a great place to visit.

WHAT I WILL DO

We are looking for people who are great at cleaning and at working in a highly varied environment. As a Cleaner, your responsibilities include:

  • Daily cleaning of all areas within the station.
  • Ensuring that windows and signage are clear.
  • Carrying out deep cleans at suitable intervals.
  • Observing strict health and safety at all times.
  • Restocking toilets and customer service units.
  • Keeping the station looking great.

WHAT DO I GET?

  • Great induction on everything you will be doing.
  • Regular refresher training.
  • Flexible working hours.

MINIMUM REQUIREMENTS

  • Looking professional and well-presented.
  • Working well under pressure and without constant supervision.
  • Having great attention to detail – spotting things that need doing and doing them.
  • Be sincere and positive at all times.

THE QUALITIES AND BEHAVIOURS I BRING TO THE JOB

I pay attention and put guests' needs first. I take personal accountability and am confident in meeting customer needs.

 

I communicate well with customers and tailor my communication to the situation. I always listen. carefully before I answer.

 

I build customer relationships through listening and open communication. I take ownership of customer issues.

 

I take initiative to solve problems in unexpected situations. I ask questions when the situation is unclear.

 

I am positive, polite and open to engage in conversation; always helpful.

 

I love to learn something new every day, and work with my team.

 

I am natural and relaxed, sincere & honest.

   

 

OUR SHELL VALUES

As a Shell branded service station, we need to respect the Shell Values. These set the foundation and culture for everyone representing the Shell brand.

  • HONESTY
  • INTEGRITY
  • RESPECT
  • INCLUSION


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